Term and Conditions

Welcome to Wilton Shop! These Terms and Conditions govern your use of our website at cakedecorsupply.com and your purchase of baking and cake decorating products from us. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Introduction

Wilton Shop (“we,” “us,” or “our”) operates the website cakedecorsupply.com, specializing in high-quality baking and cake decorating supplies. Our mission is to empower bakers and decorators of all skill levels to create beautiful edible masterpieces.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use our products for any purpose other than their intended use

2.3 Age Requirement

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this age requirement.

3. Products and Services

3.1 Product Description

We offer a comprehensive range of baking and cake decorating supplies including:

• Cake decorating tools and supplies
• Edible decorations, colors, and paints
• Baking equipment and tins
• Chocolate supplies and molds
• Cake boards, boxes, and packaging
• Flavorings and cake mixes

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you and provide a refund for that item.

3.3 Product Usage

Our products are intended for decorative and culinary purposes. Some products may contain allergens. It is your responsibility to check product ingredients and ensure safe handling and consumption.

4. Orders and Payment

4.1 Order Process

Order processing takes 1-2 business days. Orders placed after 2 PM EST will be processed the next business day. Weekend orders are processed on the following Monday.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

4.4 Order Confirmation

You will receive an order confirmation email once your payment is processed. This confirmation represents our acceptance of your order.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 business days after shipping
• Free Shipping: via EMS for orders of $50 or more, delivered within 15-25 business days after shipping

5.2 Shipping Areas

We ship globally except to most Asian countries and selected remote regions. If you’re unsure about shipping to your location, please contact us before ordering.

5.3 Delivery Responsibility

Once we hand your package to the shipping carrier, risk of loss and title pass to you. You are responsible for filing any claims with carriers for damaged or lost shipments.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery, provided:

• Items are unused and in original packaging
• All tags and labels are attached
• You have your original order confirmation

6.2 Non-Returnable Items

The following items cannot be returned for safety and quality reasons:

• Edible products (cake mixes, flavorings, edible decorations)
• Personal care items (brush products)
• Opened or used items
• Custom or personalized items

6.3 Return Process

To initiate a return:

1. Contact us at [email protected] with your order details
2. Wait for approval and shipping instructions
3. Ship items using a trackable method
4. Receive refund or exchange within specified timelines

6.4 Refund Processing

Refunds are processed within 5-10 business days after we receive your return, with an additional 3-5 business days for the refund to appear in your account. Shipping charges are non-refundable unless the return is due to our error.

7. Intellectual Property

7.1 Website Content

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

7.2 Trademarks

“Wilton Shop” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

7.3 User Content

By submitting photos, reviews, or other content to our website, you grant us a non-exclusive, royalty-free license to use that content for promotional purposes.

8. Limitation of Liability

8.1 Product Liability

We strive to provide high-quality products, but we are not liable for:

• Improper use of our products
• Allergic reactions to product ingredients
• Damages resulting from incorrect baking or decorating techniques

8.2 Website Availability

We do not guarantee uninterrupted access to our website and are not liable for any downtime or technical issues.

8.3 Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your data.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Miami, Florida.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information

Thank you for choosing Wilton Shop for your creative baking journey. We’re committed to ensuring you have a positive experience with us!

Happy Baking,
The Wilton Shop Team