At Wilton Shop, we’re passionate about helping you create beautiful baked masterpieces! We understand that planning your baking projects is important, which is why we’ve created clear shipping and returns policies to ensure you have the best experience with us.

🚚 Shipping Information

Order Processing Time

We carefully prepare each order with love and attention to detail. Please allow:

  • 1-2 business days for order processing and packaging
  • Orders placed after 2 PM EST will be processed the next business day
  • Weekend orders will be processed on the following Monday

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your baking needs:

📦 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Features: Tracking included, faster delivery
  • Best for: When you need your baking supplies quickly

🎁 Free Shipping

  • Carrier: EMS
  • Minimum Order: $50 or more
  • Delivery Time: 15-25 business days after shipping
  • Features: Cost-effective, perfect for non-urgent needs

Shipping Areas

We ship globally! However, please note that we currently cannot ship to:

  • Most Asian countries
  • Selected remote regions

If you’re unsure about shipping to your location, please contact us before ordering.

📦 Returns & Exchanges

Your satisfaction is our priority! We want you to be completely happy with your Wilton Shop experience.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused and in original packaging
  • Process: Contact us first → Get approval → Ship items back
  • Refund Time: 5-10 business days after we receive your return

Eligibility for Returns & Exchanges

We accept returns and exchanges for most items within 15 days of delivery, provided they meet these conditions:

  • Items are in original, unopened packaging
  • All tags and labels are attached
  • Items show no signs of use or damage
  • You have your original order confirmation or receipt

🚫 Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Edible Products: Cake Mixes, Flavouring & Extracts, Edible Cake Decoration, Edible Colour Sprays, Edible Food Pens, Edible Glitter, Edible Paints
  • Personal Care Items: Brush products
  • Opened or Used Items: Any product that has been opened, used, or shows signs of wear
  • Custom or Personalized Items: Special order products made specifically for you

Step-by-Step Return Process

Step 1: Contact Our Team

Before shipping anything back, please email our customer service team at [email protected] with:

  • Your order number
  • Product name and quantity you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Wait for Approval & Instructions

Our baking-loving team will review your request and respond within 2 business days with:

  • Return authorization (if approved)
  • Shipping instructions and return address
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Once approved, carefully package your items including:

  • All original packaging and materials
  • The return authorization form (we’ll email this to you)
  • Any free gifts received with your order

Important: Ship using a trackable method and keep your shipping receipt. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-10 business days to your original payment method
  • Exchanges: Shipped within 3-5 business days after processing your return

You’ll receive email confirmation when your refund or exchange is processed.

Refund Information

Refund Processing Time

Once we receive your return, please allow:

  • 5-10 business days for refund processing
  • Additional 3-5 business days for the refund to appear in your account (depending on your bank or payment provider)

Refund Methods

Refunds are issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Shipping charges are non-refundable unless the return is due to our error.

🧁 Need Help? We’re Here for You!

Our customer service team shares your passion for baking and is ready to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Important Notes

  • We cannot process returns without prior authorization
  • Returns shipped to incorrect addresses may not be processed
  • Damaged or defective items should be reported within 48 hours of delivery
  • International returns may be subject to customs fees (customer responsibility)

Thank you for choosing Wilton Shop for your creative baking journey. We’re committed to ensuring you have a positive experience with us!

Happy Baking,
The Wilton Shop Team 🎂

| Wilton Shop, 1570 Mulberry Lane, Miami, US 33131